The consumer has the right to withdraw unjustifiably within 14 calendar daysof the delivery of the goods, and obtain a refund of the amount paid according to the Law 25551/1994 (as amended by J.M.D. Z1-891 / 2013).
AFTER THE 14 DAYS PRODUCTS WITH A DISCOUNT OF 30% AND ABOVE WILL NOT BE RETURNED
- You can choose either another product of equal or greater value or a credit amount valid for six months (6).
Product returns (after 14 days from delivery) are only accepted when the following conditions apply:
- a different product has been sent to you than the one you ordered.
- send us the products by courier at the expense of shipping costs.
- the item is in the original condition in which it was received, without the package being opened, and having all the tabs and tags with which you received it.
Please make sure the packaging of the shipment is secure so as not to cause any damage during transport. We inform you that our company is not responsible in case of loss or destruction of the product during the transfer of its return.
Please note that defective items or other than what your order, will be returned at our expense. To return them you must use the partner courier company.
In case of a refund request it should be done in the same way as the payment was made
For any cancellation of an order you should send us an e-mail to firstname.lastname@example.org. This possibility is given to you until we inform you about the shipment of your order. Cancellation is not possible after this time point.